Terms of Service

Last updated: March 16, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the website and services of NorthernBridge Global Services (“NorthernBridge”, “we”, “us”, “our”). By accessing or using our website at northernbridgeglobal.com (or related domains) or by engaging our services, you agree to be bound by these Terms. If you are using the website or services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use our website or engage our services.

2. Description of Services

NorthernBridge Global provides business support and outsourcing solutions, including but not limited to:

  • Customer support (inbound and outbound, multichannel).
  • Technical support (L1–L2, troubleshooting, product support).
  • Back-office and operations (data entry, processing, administrative support).
  • Dedicated teams working exclusively on client processes and tools.
  • Quality assurance, training, and custom support solutions.

Specific scope, deliverables, service levels, and fees are set out in separate quotes, statements of work (“SOW”), or master service agreements (“MSA”) that you may enter into with us. In the event of conflict between these Terms and a signed MSA or SOW, the MSA or SOW will prevail to the extent of the conflict.

3. Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use of the website. You must not:

  • Use the website in any way that is unlawful, fraudulent, or harmful.
  • Introduce viruses, malware, or other harmful code.
  • Attempt to gain unauthorised access to our systems, networks, or data.
  • Scrape, harvest, or use automated means to collect data from the website without our prior written consent.
  • Use the website to send spam or unsolicited communications.

We may suspend or terminate your access to the website if we reasonably believe you have breached these Terms.

4. Quotes and Engagement

Quotes, proposals, and estimates provided through our website or by email are indicative and subject to change until a formal agreement is signed. Engagement with our services is subject to:

  • Mutual agreement on scope, pricing, and terms.
  • Acceptance of our MSA, SOW, or order form, as applicable.
  • Any eligibility or credit checks we may require.

We reserve the right to decline or discontinue engagement at our discretion.

5. Fees and Payment

Fees, payment terms, and billing cycles are as set out in your quote, SOW, or MSA. Unless otherwise agreed:

  • You agree to pay all undisputed amounts when due.
  • Late payments may attract interest and we may suspend services until payment is received.
  • Prices are typically in the currency and at the rate specified in the agreement; we may adjust rates on notice where permitted by the agreement.

All fees are exclusive of applicable taxes unless stated otherwise; you are responsible for any sales, VAT, or similar taxes where applicable.

6. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the website or our services (“Confidential Information”), and to use it only for the purpose of performing under these Terms or the relevant agreement. Confidential Information does not include information that is or becomes publicly available through no fault of the recipient, or that the recipient can show was rightfully in its possession without restriction before disclosure.

We will not disclose your Confidential Information to third parties except as necessary to perform our services (e.g. subprocessors under appropriate obligations) or as required by law.

7. Data Protection and Privacy

Our collection and use of personal data in connection with the website are described in our Privacy Policy, which forms part of these Terms. When we process personal data on your behalf as a service provider, we will do so in accordance with our data processing terms agreed with you and applicable data protection law.

8. Intellectual Property

All intellectual property rights in our website, materials, methodologies, and pre-existing tools remain ours or our licensors’. We grant you a limited, non-exclusive, non-transferable licence to access and use the website for its intended purpose. Deliverables created specifically for you under a SOW may be assigned or licensed to you as set out in that SOW; otherwise, we retain rights in our pre-existing IP and in our general know-how and frameworks.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Our website is provided “as is”. We do not warrant that it will be uninterrupted, error-free, or free of harmful components.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising from your use of the website or our services, even if we have been advised of the possibility of such damages.
  • Our total aggregate liability under or in connection with these Terms or the website shall not exceed the amount you have paid us in the twelve (12) months preceding the claim, or one hundred US dollars (USD 100), whichever is greater.

Nothing in these Terms excludes or limits either party’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

10. Indemnity

You agree to indemnify and hold harmless NorthernBridge, its affiliates, and their officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of the website or our services, or your violation of any law or third-party rights.

11. Term and Termination

These Terms apply from your first use of the website or engagement with us until terminated. We may terminate or suspend your access to the website, or the applicability of these Terms to you, at any time with or without cause. Provisions that by their nature should survive (including confidentiality, limitation of liability, indemnity, and governing law) will survive termination.

Termination of any specific service engagement is governed by the MSA or SOW for that engagement.

12. General

  • Governing law: These Terms are governed by the laws of the Republic of Rwanda, without regard to its conflict of laws principles. Any dispute shall be subject to the exclusive jurisdiction of the courts of Rwanda, unless we agree otherwise in writing.
  • Amendments: We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Continued use of the website or services after changes constitutes acceptance of the revised Terms. Material changes may be notified by email where we have your contact details.
  • Entire agreement: These Terms, together with our Privacy Policy and any signed MSA or SOW, constitute the entire agreement between you and NorthernBridge regarding the website and, where no separate agreement exists, our services.
  • Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.
  • Waiver: Our failure to enforce any right or provision does not waive that right or provision.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, sale, or restructuring.

13. Contact

For questions about these Terms of Service, please contact us:

Email: support@northbridgeglobal.com
Address: Kigali, Rwanda