Privacy Policy

Last updated: March 16, 2026

1. Who We Are

NorthernBridge Global Services (“we”, “us”, “our”) provides support teams and outsourcing solutions for enterprise clients, including customer support, technical support, back-office operations, and dedicated teams. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

Data controller: NorthernBridge Global Services
Contact: support@northbridgeglobal.com
Address: Kigali, Rwanda

2. What Data We Collect

We may collect and process the following categories of personal data:

2.1 Data You Give Us

• Contact and quote forms: name, email address, phone number, company name, subject, and message content when you contact us or request a quote.
• Newsletter: email address when you subscribe to our mailing list.
• Careers / job applications: name, email, phone, CV/resume, and any other information you include in an application.

2.2 Data Collected Automatically

• Technical and usage data: IP address, browser type and version, device type, referring URL, pages visited, and approximate location (e.g. country or region) when you use our website.
• Cookies and similar technologies: see section 7 below.

2.3 Data We Receive in the Course of Our Services

When we provide support, back-office, or other services to our clients, we may process personal data on behalf of those clients (as a processor). That processing is governed by our agreements with those clients and their privacy policies. This Privacy Policy applies primarily to data we collect through this website and in our role as data controller.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and process your quote requests.
• To send you our newsletter and marketing communications where you have consented.
• To evaluate and process job applications and communicate with you about recruitment.
• To improve our website, services, and user experience (including analytics and security).
• To comply with legal obligations and protect our legal rights.

We process your data on the basis of: your consent (e.g. newsletter, optional form fields); performance of a contract or pre-contractual steps (e.g. quote and engagement); and our legitimate interests (e.g. website security, analytics, responding to enquiries) where not overridden by your rights.

4. Sharing and Disclosure

We may share your personal data with:

• Service providers: hosting, email delivery, analytics, and other technical providers who assist us in running our website and operations, under strict confidentiality and data-processing terms.
• Legal and regulatory bodies: when required by law, court order, or to protect our rights, safety, or property.
• Professional advisers: lawyers, auditors, or insurers where necessary in connection with our business.

We do not sell your personal data to third parties.

5. International Transfers

Your data may be stored and processed in Rwanda and in other countries where our service providers operate. If we transfer data outside your country, we ensure appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place where required by applicable law.

6. Retention

We keep your data only for as long as necessary for the purposes set out in this policy:

• Contact and quote submissions: typically up to three years from last contact, unless a longer period is required for legal or regulatory reasons.
• Newsletter: until you unsubscribe or ask us to delete your data.
• Job applications: for the duration of the recruitment process and, if you consent, for future opportunities (we will specify the period when we ask).
• Technical and access logs: as needed for security and analytics, usually not more than 12–24 months.

After the retention period, we delete or anonymise your data.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies (e.g. local storage) to:

• Remember your preferences and settings.
• Understand how the site is used (e.g. analytics) to improve performance.
• Ensure security and prevent abuse.

You can control cookies through your browser settings. Blocking certain cookies may affect how the website works.

8. Your Rights

Depending on your location, you may have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: have inaccurate or incomplete data corrected.
• Erasure: request deletion of your data in certain circumstances.
• Restriction: request that we limit how we use your data in certain cases.
• Portability: receive your data in a structured, machine-readable format where applicable.
• Object: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: where we rely on consent, you may withdraw it at any time.
• Complain: lodge a complaint with a supervisory authority in your country.

To exercise any of these rights, contact us at support@northbridgeglobal.com. We will respond within the time required by applicable law.

9. Children

Our website and services are not directed at individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; we encourage you to use strong passwords and keep your contact details up to date.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and, where appropriate, notify you by email or a notice on the site. The “Last updated” date at the top will be revised. We encourage you to review this policy periodically.

12. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Email: support@northbridgeglobal.com
Address: Kigali, Rwanda